Our dedicated Customer Support Team is available to assist you with any questions or concerns.
Yes, we ship worldwide.
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment gateways. You can choose your preferred payment option during the checkout process.
To maintain timely order processing, changes/cancellations should be requested within 12 hours of ordering. Any requests submitted after this deadline will not be accommodated. Upon receiving the order, returns are eligible for a full refund.
The prices displayed on this site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges are taxes is your responsibility and will not be covered by JDrop, LLC. JDrop, LLC is not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Processing occurs Monday to Friday, with orders typically fulfilled within 1-3 business days and shipped the following day. Some orders may take up to 5 business days depending on the nature of the product. Please be aware that we do not ship on weekends. Note: Due to an unprecedented volume of orders, processing times may vary by more than 5 days.
Customers should anticipate a delivery window of 2-4 weeks due to the increased demand for our products. Delays may occur depending on your location and other factors such as inclement weather or customs delays. Please refer to the tracking information provided for real-time updates on the status of your order's delivery. Our Customer Support Team is available for any of your questions or concerns!
We offer a hassle-free return policy within 30 days from the date of delivery. If you are unsatisfied with your purchase for any reason, please reach out to our Customer Support Team. We aim to resolve your case promptly.
Should the order exceed 30 days post-dispatch without arrival, you qualify for a full refund. Keep in mind that the refund will be granted after verifying the delay beyond the 30-day window.
If you receive a defective product, we will send you a replacement for free. For more information, please see our Refund Policy. We are committed to promptly resolving your case.
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, please contact the bank/credit card company. It may take some time before the refund is posted to your account.